CONTACT US

FREQUENTLY ASKED QUESTIONS
& TECHNICAL SUPPORT

What are the technical requirements?

To view our videos, all you need is an internet connection (DSL, cable modem, satellite, etc ).  If you have a dial up connection, you can still access the videos on the website, but they will take longer to upload.   However, we recommend you choose the download workout videos option for a smoother viewing experience.

We use Windows Media Player as the default player used to control (play, pause, and stop) our videos.  If you are running a Windows operating system, then you probably already have it installed on your computer or laptop.  For the best viewing experience, we require Windows Media Player version 9.0 or later.  We recommend that you update your Windows Media Player to version 10 if you haven’t already done so.  Click on the link below:

http://www.microsoft.com/windows/windowsmedia/mp10/

If you are a Mac user, you may also have Windows Media Player for Mac already installed.  If not, then download it for free by clicking on the link below:

You are probably using a older version of Mozilla Firefox browser. Update your Mozilla Firefox browser and then try again. You can also try using an Internet Explorer browser.
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Sometimes it will appear that something is happening in your video window but after a few minutes the player simply says "Ready" with a blank screen. This may be a problem with the settings of your Windows Media Player. Follow these steps: (1) Open up your Windows Media Player application, (2) Look in the toolbar for something called "Tools" and under here look for something called "Options..." (Note: the toolbar is sometimes not that easy to find...an easy way to pull it up is to right-click on the top menu bar area), (3) After clicking on "Options...", look for the tab labeled "Network", (4) Under this tab, you should see a section called "Streaming Protocols" - make sure all the protocols are checked (HTTP, TCP, UDP ,etc.), (5) Right below this section, you should see another section called "Streaming Proxy Settings" - choose the 'HTTP' protocol and then click "Configure...", (6) Make sure that the 'Autodetect proxy settings' option is the one that is selected and then click 'OK' and then 'Apply'. After following these steps, try to view our videos again.
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Yes.  There are two ways to enlarge the video picture to fill the entire screen. 

Option #1:   Click on the video while it is playing and choose “Full Screen”.

Option #2:  Click on the control “Full Screen” button on the video player.
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This is a problem sometimes seen by Internet Explorer browsers and it is caused by the browser's cache getting confused. To fix this, do the following: look at the top of your browser and go to 'Tools' & 'Internet Options'. You will see a pop-up window appear. Under the 'General' tab, go to the Temporary Internet Files section in the middle and click on 'Delete Cookies' and 'Delete Files'. This may take a few minutes. Once complete, also click on the last button called 'Settings' and make sure the checkbox next to 'Automatically' is set. After you have gone through these steps, log back in to our site and try again.
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This is a problem typically caused by the use of an older version of Windows Media Player OR insufficient bandwidth to your computer. First, ensure that you are running Windows Media Player version 9.0 or 10.0. Click here to update your player to version 10 (WMP 10). Once complete, try our videos again.

If the problem persists,  check your bandwidth.  Chose the server labeled "San Francisco".  If the "download" speed is anything under 380 kbps,
then it is likely that you will experience problems viewing our videos. Our videos are optimized to be viewed over a broadband internet connection (DSL, cable modem, etc.).  If your test shows a download speed below 380 kbps and you have a broadband internet connection, it may be possible to call your internet service provider and ask them to improve the quality of your internet connection.          
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This is caused by a known problem/bug with Windows Media Player version 11(WMP 11) that only affects non-Internet Explorer browsers (e.g. Firefox). Our first recommendation is to avoid downloading WMP 11 altogether . However, if you already have WMP 11 installed on your computer, you may do one of three things: (1) use an Internet Explorer browser to view our videos; (2) if you are using a Mozilla Firefox browser, right-click on the video screen and click on "Zoom / Full Screen"; or (3) uninstall WMP 11 and then re-install WMP 10
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Our classes are designed to be viewed on any PC or Mac platform. Our only requirement is that Windows Media Player be installed on your computer. Some Mac computers do not have this pre-installed on their systems.
 
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            WINDOWS:

1)    On most Windows Systems, right-click anywhere on your desktop and click on “Properties”. 

2)    Click on the “Screen Saver” tab.  You can change your Screen Saver settings there.

MAC:                

1)    On Most Mac Systems, right click anywhere on your desktop and choose “Change Desktop Backgrounds”

2)    Click on the “Screen Saver” tab.  You can change your Screen Saver settings there.

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We add at least 2-3 new workouts videos every week.
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All memberships are month to month, so you can cancel at anytime.  Simply log in, then select CANCEL under your "Your membership" at least 2 days notice before your billing date.  It's that easy!  Once you cancel, you will receive an email confirming your cancel. 

And since you can call us at (800) 659-4110 anytime---you can rest assured, you can reach us and talk to a caring representative anytime!
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Absolutely!  But we’d like to offer you a few guidelines before you start:

• Consult with your doctor before starting any exercise program.

• Keep your heart rate below 140 beats per minute.

• Avoid abdominal exercises that require you to lie on your back.

• This is not the time to start new types of exercises unless under the supervision of your doctor.  Unless you have special circumstances, typically it’s ok to continue an exercise program you participated in before you became pregnant. 

• If it makes you uncomfortable, don’t do it.
  
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For billing questions:
kellie@workoutsondemand.com

For exercise or fitness questions:
mary@workoutsondemand.com

Customer Service, comments, or suggestions:
customerservice@workoutsondemand.com

Email Company Director to:
pascale@workoutsondemand.com


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